:root{--blue:#084c99;--blue2:#0d69c6;--ink:#152238;--muted:#667085;--line:#e7eaf0;--bg:#f4f7fb;--white:#fff;--green:#15966a;--shadow:0 12px 32px rgba(28,45,77,.08)}*{box-sizing:border-box}body{margin:0;font:14px/1.45 Inter,ui-sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:var(--ink);background:var(--bg)}button,input,select,textarea{font:inherit}.hidden{display:none!important}.auth-shell{min-height:100vh;display:grid;place-items:center;padding:24px;background:linear-gradient(145deg,#eef6ff,#f7f8fb)}.auth-card{width:min(420px,100%);background:#fff;padding:38px;border-radius:22px;box-shadow:var(--shadow);display:grid;gap:14px}.auth-card img{width:190px;max-height:74px;object-fit:contain;object-position:left}.auth-card h1{margin:10px 0 0;font-size:28px}.auth-card p{margin:0;color:var(--muted)}label{display:grid;gap:6px;font-weight:650;color:#344054}input,select,textarea{width:100%;padding:11px 12px;border:1px solid #d5dae3;border-radius:10px;background:#fff;color:var(--ink)}textarea{resize:vertical}button{border:0;border-radius:10px;padding:11px 14px;background:var(--blue);color:#fff;font-weight:750;cursor:pointer}button:disabled{opacity:.55;cursor:wait}.error{color:#b42318;min-height:20px}.shell{display:grid;grid-template-columns:244px 1fr;min-height:100vh}aside{background:#08294f;color:#fff;padding:22px 14px;position:sticky;top:0;height:100vh;display:flex;flex-direction:column}.brand{display:flex;align-items:center;gap:10px;padding:4px 8px 20px;border-bottom:1px solid rgba(255,255,255,.12);font-weight:800}.brand img{width:50px;height:42px;object-fit:contain;background:#fff;border-radius:9px;padding:4px}.brand span{font-size:17px}nav{display:grid;gap:3px;margin-top:18px;overflow:auto}nav button{background:transparent;text-align:left;color:#c8d7e8;padding:9px 10px;font-weight:600}nav button:hover{background:rgba(255,255,255,.11);color:#c8d7e8}nav button.active{background:rgba(255,255,255,.11);color:#fff}.aside-bottom{display:grid;gap:8px;margin-top:auto;padding:16px 8px 0;border-top:1px solid rgba(255,255,255,.12)}.aside-bottom a{color:#c8d7e8;text-decoration:none}.quiet{background:transparent;text-align:left;padding:0;color:#c8d7e8}main{padding:28px 32px;min-width:0}header{display:flex;align-items:center;justify-content:space-between;margin-bottom:24px}header h1{font-size:30px;margin:2px 0}.eyebrow{text-transform:uppercase;letter-spacing:.11em;font-size:11px;color:var(--blue);font-weight:850}.user-pill{background:#fff;border:1px solid var(--line);border-radius:999px;padding:9px 15px;display:flex;gap:8px;align-items:center}.user-pill small{text-transform:capitalize;color:var(--muted)}.metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin-bottom:16px}.metric,.panel{background:#fff;border:1px solid var(--line);box-shadow:var(--shadow);border-radius:16px}.metric{padding:18px}.metric 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0;border-bottom:1px solid var(--line)}.pipeline-row small{color:var(--muted);display:block}.money-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:10px}.money-grid div{padding:14px;background:#f7f9fc;border-radius:12px}.money-grid strong{display:block;font-size:20px}.money-grid span{color:var(--muted);font-size:12px}.resource-row{display:flex;justify-content:space-between;padding:9px 0;border-bottom:1px solid var(--line)}.module-heading{display:flex;gap:16px;align-items:center;margin-bottom:18px}.module-heading .module-icon{margin:0;flex:0 0 auto}.module-heading h2{font-size:26px;margin:2px 0}.module-heading p{margin:0;color:var(--muted)}.module-icon{width:58px;height:58px;border-radius:16px;background:linear-gradient(145deg,var(--blue),var(--blue2));color:#fff;display:grid;place-items:center;font-size:24px;font-weight:850}.module-content{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px}.module-content .wide{grid-column:1/-1}.form-panel{display:grid;gap:12px;align-content:start}.form-panel h2,.form-panel h3{margin-bottom:0}.form-row{display:grid;grid-template-columns:1fr 1fr;gap:10px}.check{display:flex;align-items:center;gap:8px}.check input{width:auto}.small{padding:7px 10px;font-size:12px}.secondary{background:#e8edf3;color:var(--ink)}.button-link{display:inline-block;background:var(--blue);color:#fff!important;text-decoration:none;padding:10px 13px;border-radius:9px;font-weight:750}.callout{background:#f4f8fd;border:1px solid #dce9f8;border-radius:12px;padding:16px}.callout p{color:var(--muted)}.empty,.loading{padding:24px;text-align:center;color:var(--muted);background:#fff;border:1px dashed #ccd5e2;border-radius:14px}.notice{position:fixed;right:24px;top:24px;z-index:20;background:#e7f8f1;color:#08734f;border:1px solid #b9ead7;padding:12px 16px;border-radius:10px;box-shadow:var(--shadow)}.notice.bad{background:#fff0ee;color:#b42318;border-color:#fac8c2}.muted{color:var(--muted)}.negative{color:#b42318}.report-cards{grid-column:1/-1;display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:10px}.report-cards div{background:#fff;border:1px solid var(--line);border-radius:14px;padding:16px}.report-cards span{display:block;color:var(--muted);font-size:12px}.report-cards strong{font-size:20px}#teamMessage{min-height:20px;color:var(--green)}@media(max-width:1100px){.report-cards{grid-template-columns:repeat(3,1fr)}}@media(max-width:980px){.shell{grid-template-columns:78px 1fr}.brand span,nav button span,.aside-bottom a{display:none}.brand{justify-content:center}.metrics{grid-template-columns:repeat(2,1fr)}.two-col,.module-content{grid-template-columns:1fr}.module-content .wide{grid-column:auto}}@media(max-width:620px){.shell{display:block}aside{position:static;height:auto;padding:10px;display:flex;flex-direction:row;align-items:center;overflow:auto}.brand{border:0;padding:0}.brand img{width:42px;height:36px}nav{display:flex;margin:0}.aside-bottom{display:none}main{padding:18px 14px}.metrics{grid-template-columns:1fr 1fr}.metric{padding:14px}header h1{font-size:24px}.user-pill{display:none}.money-grid,.form-row{grid-template-columns:1fr}.report-cards{grid-template-columns:repeat(2,1fr)}.module-heading{align-items:flex-start}.module-heading .module-icon{width:46px;height:46px}.module-heading h2{font-size:22px}}
.client-record-head,.client-move-head{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;flex-wrap:wrap}.client-record-head{margin-bottom:24px}.client-record-head h3,.client-move-head h4{margin:4px 0}.client-move{padding:20px;border:1px solid var(--line);border-radius:16px;background:#fff;margin:16px 0 22px}.client-move-facts{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;margin:20px 0}.move-fact{min-width:0;border-top:1px solid var(--line);padding-top:10px}.move-fact span,.move-fact strong{display:block;overflow-wrap:anywhere}.move-fact span{color:var(--muted);font-size:12px;margin-bottom:5px}@media(max-width:900px){.client-move-facts{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:540px){.client-move-facts{grid-template-columns:1fr}}
.record-link{display:inline;border:0;background:none;color:#1457a5;padding:0;min-height:0;font:inherit;font-weight:inherit;text-align:left;text-decoration:underline;text-underline-offset:3px;cursor:pointer}.record-link:hover{color:#0a3773}.record-link:focus-visible{outline:2px solid #1457a5;outline-offset:3px;border-radius:2px}.record-link:disabled{opacity:.65;cursor:wait}
.portal-send-actions{display:grid;grid-template-columns:auto minmax(120px,1fr);align-items:center;gap:8px 12px;margin:12px 0}.portal-send-actions span{color:var(--muted);font-size:12px;overflow-wrap:anywhere}.portal-send-actions button:disabled{opacity:.5;cursor:not-allowed}@media(max-width:540px){.portal-send-actions{grid-template-columns:1fr}.portal-send-actions span{padding-bottom:8px}}

.client-picker-field{display:grid;gap:6px;min-width:0}.client-picker-label{font-weight:650;color:#344054}.client-picker{display:grid;gap:8px;min-width:0}.client-picker-toolbar{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px;align-items:end}.client-picker-toolbar>label{min-width:0}.client-picker-toolbar>button{white-space:nowrap}.client-picker-list{display:grid;max-height:235px;overflow:auto;border:1px solid var(--line);border-radius:10px;background:#fff}.client-picker-result{display:flex;justify-content:space-between;align-items:center;gap:12px;width:100%;text-align:left;border-radius:0;border-bottom:1px solid var(--line);background:#fff;color:var(--ink);padding:10px 12px}.client-picker-result:last-child{border-bottom:0}.client-picker-result:hover,.client-picker-result[aria-selected="true"]{background:#f0f6ff}.client-picker-result strong,.client-picker-result small{display:block}.client-picker-result small{margin-top:2px;color:var(--muted);font-weight:450}.client-picker-select{color:var(--blue);font-size:12px;white-space:nowrap}.client-picker-empty{padding:14px;color:var(--muted);font-size:13px}.client-picker-selection{display:flex;align-items:center;gap:8px;flex-wrap:wrap;padding:10px 12px;border:1px solid #b9d6f5;border-radius:10px;background:#f4f9ff}.client-picker-selection>span{flex:1;color:var(--muted);font-size:12px}.client-quick-add{display:grid;gap:10px;padding:14px;border:1px solid var(--line);border-radius:12px;background:#f8fafc}.client-quick-add h4{margin:0}.client-quick-add .inline-buttons{display:flex;gap:8px;flex-wrap:wrap}.client-quick-add [data-client-add-error]{min-height:0;margin:0;color:#b42318}.client-quick-add [data-source-help]{font-weight:450}.client-picker-field .client-picker-toolbar label{font-size:12px}@media(max-width:540px){.client-picker-toolbar{grid-template-columns:1fr}.client-picker-toolbar>button{width:100%}.client-picker-result{align-items:flex-start}.client-picker-selection{align-items:flex-start}.client-picker-selection>span{flex-basis:100%}}
.metric-link{display:block;color:inherit;text-decoration:none;transition:transform .16s ease,border-color .16s ease,box-shadow .16s ease}.metric-link:hover{transform:translateY(-2px);border-color:#9fc5ed;box-shadow:0 14px 34px rgba(28,45,77,.12)}.metric-link:focus-visible{outline:3px solid #2776c9;outline-offset:3px}.metric-link small{display:block;margin-top:8px;color:var(--blue);font-weight:750}
.attention-panel{margin:18px 0}.attention-panel .panel-head{align-items:center}.attention-panel .panel-head p{margin:3px 0 0}.attention-list{display:grid;gap:8px}.attention-item{display:grid;grid-template-columns:minmax(90px,130px) minmax(180px,1fr) minmax(180px,2fr) auto;align-items:center;gap:10px;padding:12px 14px;border:1px solid var(--line);border-radius:11px;background:#fff;color:var(--ink);text-decoration:none}.attention-item:hover{border-color:#a9c6ed;background:#f9fbff}.attention-item strong{font-size:13px}.attention-item small{color:var(--muted)}.attention-kind,.attention-priority{font-size:11px;font-weight:750;color:var(--muted)}.attention-priority{justify-self:end;padding:3px 8px;border-radius:99px;background:#f2f4f7}.attention-high{border-left:3px solid #d92d20}.attention-high .attention-priority{color:#b42318;background:#fef3f2}@media(max-width:720px){.attention-item{grid-template-columns:1fr auto;gap:4px 10px}.attention-kind{grid-column:1}.attention-item strong{grid-column:1}.attention-item small{grid-column:1/-1}.attention-priority{grid-column:2;grid-row:1/3}}
.move-checklist{margin-top:20px;padding-top:16px;border-top:1px solid var(--line)}.move-checklist h4{margin:0}.move-checklist>p{margin:4px 0 10px}.checklist-progress{margin:0 0 10px;color:var(--blue);font-weight:750}.checklist-row{display:grid;grid-template-columns:1fr auto;gap:7px 10px;padding:10px 0;border-top:1px solid var(--line)}.checklist-row strong,.checklist-row small{grid-column:1/-1}.checklist-row small{color:var(--muted)}.checklist-row input{grid-column:1/-1}.checklist-row select{grid-column:1}.checklist-row button{grid-column:2;grid-row:4}
.complaint-case{display:grid;gap:10px}.complaint-case>p{margin:0}.complaint-case-head{display:flex;justify-content:space-between;gap:12px;align-items:flex-start}.complaint-case-head h3{margin:3px 0 0}.complaint-controls{display:grid;grid-template-columns:repeat(3,minmax(120px,1fr)) auto;gap:10px;align-items:end}.complaint-thread{border-top:1px solid var(--line);padding-top:10px}.complaint-thread summary{font-weight:750;cursor:pointer}.complaint-message{padding:10px;margin:8px 0;border-radius:10px;background:#f4f8fc}.complaint-message.internal{background:#fff7e6;border:1px solid #f2d399}.complaint-message strong,.complaint-message small{display:block}.complaint-message small{color:var(--muted)}.complaint-message p{margin:6px 0 0;white-space:pre-wrap}.complaint-reply{display:grid;grid-template-columns:1fr 180px auto;align-items:end;gap:10px;margin-top:10px}@media(max-width:800px){.complaint-controls{grid-template-columns:1fr 1fr}.complaint-reply{grid-template-columns:1fr}.complaint-case-head{align-items:flex-start}}
.franchise-standards form{display:grid;gap:12px}.standard-edit-row{display:grid;grid-template-columns:minmax(180px,1fr) minmax(240px,2fr) 100px auto;gap:10px;align-items:end;padding:12px 0;border-top:1px solid var(--line)}.standard-edit-row .check{display:flex;align-items:center;gap:7px}.standard-edit-row .check input{width:auto}.franchise-standards .panel-head p{margin:4px 0 0}@media(max-width:800px){.standard-edit-row{grid-template-columns:1fr}.standard-edit-row button{justify-self:start}}